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**Cancellation & Refund Policy for Makhaan Mithila Pvt Ltd**

**Effective Date:** [Date]

**1. Cancellation Policy**

**1.1 Order Cancellation by Customer**
You may request to cancel an order within [number] hours of placing it. To request a cancellation, please contact us immediately at [contact@makhaanmithila.com] with your order number. If the cancellation request is received before the order is processed or shipped, we will cancel the order and issue a full refund.

**1.2 Order Cancellation by Us**
We reserve the right to cancel an order for any reason, including but not limited to:

- Product unavailability
- Errors in product information or pricing
- Issues with payment verification

If we cancel your order, we will notify you and issue a full refund to your original payment method.

**2. Refund Policy**

**2.1 Eligibility for Refunds**
Refunds are available under the following circumstances:

- **Order Cancellation:** If you cancel your order within the allowed time frame as described above, a full refund will be issued.
- **Returns:** If you return a product according to our Return Policy (as outlined in our Return Policy section), we will process a refund after receiving and inspecting the returned item.

**2.2 How to Request a Refund**
To request a refund, please follow these steps:

1. **Cancellation:** If you are requesting a refund due to order cancellation, contact us at [contact@makhaanmithila.com] within [number] hours of placing the order.
2. **Returns:** If you are returning a product, follow the instructions in our Return Policy. Once we receive and inspect the returned item, we will process the refund.

**2.3 Refund Processing Time**
Refunds are processed to your original payment method within [number] business days after your request is approved. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

**2.4 Non-Refundable Items**
Certain items may not be eligible for a refund, including but not limited to:

- Customized or personalized products
- Perishable goods

**3. Exchanges**

We do not offer direct exchanges. If you wish to exchange an item, please return the original item according to our Return Policy and place a new order for the desired item.

**4. Damaged or Incorrect Items**

If you receive a damaged or incorrect item, please contact us at [contact@makhaanmithila.com] within [number] days of receipt. We will arrange for a replacement or refund based on the situation.

**5. Contact Us**

For any questions or concerns regarding cancellations, refunds, or returns, please contact us at:

Makhaan Mithila Pvt Ltd  
Email: [contact@makhaanmithila.com]  
Address: [Your Address Here]  
Phone: [Your Phone Number Here]

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Make sure to replace placeholders with your specific details and adapt the policy according to your operational practices and legal requirements.